Compliments

We receive over 2,000 letters every year from patients, relatives or carers, praising our staff and the services we provide. Hundreds more cards and thank you letters are given to our staff on the wards every week.

If you would like to contact the hospital to let us know about a good experience you have had, or to ask us to pass on your thanks to a ward, department or team, please e-mail: PALS.Office@anhst.nhs.uk.

Patient from Skipton, North Yorkshire

"The level of care and compassion shown both to me, suffering the pain of multiple injuries, and to my wife who was by my side, unquestionably helped keep both of us calm. Your staff kept us informed of my developing condition throughout the whole period – the end result was my discharge after 6 days."

Patient from Ilkley, West Yorkshire

"I am writing to tell you how appreciative I am with the medical skill and care I received when I had a total hip replacement at Airedale. During my five night stay I was most impressed with the professionalism of the staff both in the pre-operative ward and particularly the staff on ward 9 who made my stay as comfortable and pleasant as is possible. My new hip is proving a success but I am mindful that I have left too much time pass by before saying thank you to Airedale Hospital."

Patient from East Lancashire

"I felt I must contact the hospital to say that the treatment I received (in A and E) could not be faulted. I was kept fully aware what was happening, provided with a very welcome cup of tea and a sandwich as I waited for blood test results to be returned and treated throughout like a human being rather than a number passing through."

Patient from Colne, Lancashire

"Whenever visiting Airedale Hospital I have been struck by the pleasant atmosphere and caring people that I have come across. Of course I don’t wish to have use of your services in the future but if I do I shall feel confident in trusting myself to your care."

Patient from Salterforth, Lancashire

"After my recent stay I felt I should just write regarding my stay. It was excellent. The staff were warm and friendly. Everyone in general was so kind. The food was really good, plenty of choice and all in all to say I was worried before I went in, I need not have worried about anything."

Relative from Ontario, Canada

"I feel that I must write to you to express my gratitude for the excellent health care and clean ward and politeness/helpfulness of all staff from the cleaners, waitresses, healthcare assistants, nurses, doctors and consultants. They are a very hardworking and dedicated team, often overworked and underpaid but hopefully not undervalued. They are a credit to you and the NHS. Thank you for their dedication and kindness. "

"My message is to convey my gratitude to Airedale Hospital, particularly the staff on ward 2 for the exemplary care received by my uncle – he was just 2 months short of his 100th birthday. I want to say how very grateful we are to the nursing staff who looked after him. I had occasion to telephone the ward several times and I was always greeted with patience, compassion and above all extreme kindness."