Visionary

Translating research into patient care

Patient Advice & Liaison Service (PALS)

We Are Here To Help

Patient Advice and Liaison Service (PALS) is about Listening, Learning and Working with
YOU to improve health services.

PALS is about making sure that as a patient, relative or carer your journey through the NHS is as smooth as possible.

PALS provides a confidential service, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available.

Information in Easy Read
PALS Leaflet

The main focus of PALS is to improve and develop local NHS services and aims to:

Provide information and advice about NHS services
Help sort out problems or concerns quickly on your behalf
Ensure that you only have to ask a question once
Advise you of support agencies and other organisation that can help
Give you a chance to tell us about your experiences both good and bad
Listen to your ideas that could make health services better

How you can contact PALS

If you have a question, worry, or a bright idea about improving your experience talk to any member of staff, or contact the PALS staff if:

You prefer to speak to a member of staff not involved with your care
Your enquiry is complex and cannot be resolved on the spot
Your issues involve more than one NHS Trust or other organisation(s)
You would like to be involved in the planning and developing of local services

You can contact PALS by:

Telephone: 01535 294019
Fax: 01535 655570
e-mail: PALS.Office@anhst.nhs.uk

or you may complete a PALS Comment form and either place it in the box or return to the following address.