Complaints Report

At Airedale Foundation NHS Trust we work hard to provide an efficient and effective service in a helpful and courteous manner.

In accordance with NHS complaints regulations (2009), we produce an annual report which is presented to the Board of Directors to provide a detailed analysis of the nature and number of complaints and concerns received by Airedale NHS Foundation Trust during the previous 12 months.

This report scrutinises formal complaints received by the Trust and illustrates that lessons have been learned as an outcome of the investigations which have taken place. The information gleaned from complaints and concerns, received by our Patient Advice and Liasion Service (PALS), are a valuable resource in order for the Foundation Trust to understand what our patients’ experience.

To access our annual report, please click on the corresponding date below.

Airedale NHS Foundation Trust Annual Complaints Report 2010-11 Airedale NHS Foundation Trust Annual Complaints Report 2011-12 Airedale NHS Foundation Trust Annual Complaints Report 2012-13 Airedale NHS Foundation Trust Annual Complaints Report 2013-14 Airedale NHS Foundation Trust Annual Complaints Report 2014-15 Airedale NHS Foundation Trust Annual Complaints Report 2015-16