14th February 2012 – Results of outpatient survey 2011
The findings from the outpatient department survey 2011 for Airedale NHS Foundation Trust have been published by the Care Quality Commission (CQC) today (14 February).
The independent survey asked the views of adults who had visited Airedale Hospital’s outpatients department in May 2011. The outpatients were asked what they thought about different aspects of the care and treatment they received.
The survey highlights a number of positive findings, with Airedale NHS Foundation Trust achieving mostly average or better than average performance in comparison with other hospitals in the majority of the categories looked at by the survey.
Rob Dearden, Director of Nursing at Airedale NHS Foundation Trust says: “We are extremely pleased that patients using our outpatients department continue to rate us highly for the overall care they receive, particularly for respect and dignity.
“We have worked to improve our patients’ experiences during their outpatient appointments in other areas and were pleased to be rated in the top 20% of trusts for explaining, in an understandable way, why any tests were being carried out and what the results were; and why patients had been given new medicines and how they should take them.
“We are now working hard to improve on those areas where we have not been rated highly, such as copies of letters between doctors for patients, so we can continue to be the hospital of choice for local people.”
The survey involved 163 acute and specialist NHS trusts and received more than 72,000 responses.