14th May 2015 – Save time checking in for hospital appointments
Three kiosks have been installed in the main outpatient’s area and additional screens are also being fitted at the Day Hospital entrance and the corridor area outside the Richardson Clinic and the women’s and children’s outpatient departments. There are also plans also to install self check-in facilities at Coronation Hospital in Ilkley and Skipton Hospital in the near future.
To check-in patients will be prompted with a few simple questions – their month and date of birth and the first letter of their surname – and then directed to the appropriate area and clinic.
Patients will still be able to check in for appointments using the main outpatient’s reception desk if they chose to but it is hoped that once people become familiar with the new system, more will opt to use self-check-in.
Julia Spencer, patient services manager for outpatients at Airedale NHS Foundation Trust, said: “When all the clinics in outpatients are busy, people can get delayed and sometimes are late for their appointments because they are queuing at the reception desk to let us know they are here.
“Feedback that we have received from patients about the new self-check in has been really positive. They are delighted that we have caught up with technology used in their GP surgeries.”
“Giving patients the option to self-check-in, particularly for those who come for regular appointments, will speed up the process for them and give the receptionists more time to spend with patients who need assistance.”
The new scheme is aimed at people coming to hospital for appointments in the main outpatients area but if other patients, with appointments for X-ray or physiotherapy for example, use the touch screens, they will be directed to reception.
A plan to introduce a new appointment reminder service by receiving an automated voice call by telephone is also in the pipeline.