1st October 2013 – New and expectant mums asked for their views on care.
New and expectant mums are being asked how likely they are to recommend Airedale’s maternity services to their friends and family if they needed similar care.
The Friends and Family test (FFT), which was introduced on 1 April this year in every hospital across the country, is being extended to maternity services from today (1 October) and mothers will be asked to complete a questionnaire on a postcare and post it in one of the FFT boxes at the hospital or in the community.
New and expectant mums will be given a Friends and Family questionnaire at various stages of their maternity care, for example, after their 36 week antenatal appointment, following the birth of their baby and also after their final postnatal appointment with a midwife.
Karen Dunwoodie, patient experience lead of Airedale NHS Foundation Trust, said: “Feedback from the ‘Friends and Family Test’ is another way of gathering information which helps us to identify and tackle concerns at an early stage and improve our services. So far the feedback that we have received from this test on other wards and departments has been very positive.”
Airedale NHS Foundation Trust is urging everyone using its maternity services, its Emergency Department as well as any adult inpatients to complete the test. The questionnaire is anonymous so patients cannot be identified and there are FFT boxes in community clinics, on wards and in departments taking part in the Friends and Family Test.
Results from the tests are published monthly on the NHS Choices website -www.nhs.uk – allowing patients to compare NHS organisations and choose where to get best care.
An external organisation analyses the results on behalf of the Trust and produces a hospital-wide report and reports for each area. These highlight to hospital managers and nursing staff whether action needs to be taken to improve care.
Real-time surveys, have already been carried out at the hospital to most inpatients who are ready for discharge since 2008, and mums on the maternity ward since 2012, to provide intelligence about the hospital’s quality of healthcare and these will continue.
For further information about the ‘Friends and Family Test’, visit www.nhs.uk/friendsandfamily.