2nd December 2014 – Airedale Hospital patients declare satisfaction in A&E survey
The findings from the national accident and emergency (A&E) survey for 2014, for Airedale NHS Foundation Trust, have been published by the Care Quality Commission (CQC) today (2 December).
The independent survey asked the views of patients, aged 16 years and over, who went to Airedale Hospital’s A&E department during March 2014. Patients were asked what they thought about different aspects of the care and treatment they received.
A number of positive findings were highlighted in the survey including an overall satisfaction with the length of time patients’ visits to the A&E department lasted and that the doctors and nurses did not talk to each other as if the they were not there. The report also showed that patients said they received the results of their tests before leaving the A&E department and that staff explained the results of the tests in a way they could understand.
Rob Dearden, director of nursing at Airedale NHS Foundation Trust says: “We are pleased that patients using our accident and emergency (A&E) department continue to rate us highly, especially as the survey was undertaken whilst the department was in temporary accommodation.
“Even though we have been in the temporary area for the last twelve months we have still treated 95% of patients coming to A&E within four hours.
“The areas highlighted for improvement are in the main connected to the environment and facilities, for example, not having enough privacy when discussing their condition with reception staff. We hope our new Emergency Department, which opens tomorrow (3 December), will make a huge difference to our patients’ experience.”
This is the fifth national survey of its kind. It was carried out with the aim of helping hospitals understand what people attending their A&E departments thought about their care to help trusts improve their performance.
The survey involved 142 acute and specialist NHS trusts with major accident and emergency departments in England and received almost 40,000 responses.