21st May 2015 – Independent survey highlights good care for hospital patients
Findings from the latest inpatient survey for Airedale NHS Foundation Trust have been published by the Care Quality Commission (CQC) today (21 May 2015).
This is the twelfth national survey of its kind and it helps the trust understand what people think about their hospital stay and treatment to help us improve our care and services.
The independent survey asked the views of a sample of adults who had stayed overnight as an inpatient in August 2014. The patients were asked what they thought about different aspects of care and treatment they received at Airedale Hospital. The survey involved 154 acute and specialist NHS trusts and received more than 59,000 responses, which was a response rate of 47%. The responses have been scored out of 10, with 1 being the lowest.
The survey shows that Airedale Hospital has performed consistently across key areas such as care and treatment, waiting times and staffing.
Rob Dearden, director of nursing at Airedale NHS Foundation Trust, said: “We are reassured that this survey shows the majority of patients who are referred to our hospital feel they were well looked after (8.7%) and were treated with dignity and respect (8.8%). Overall, patients had a very good experience (8.0) of inpatient care within Airedale NHS Foundation Trust.
“However, we are not complacent – there are still areas in which we need to improve and this survey is only one of the tools we use to enhance patient experience. We also carry out our own ‘real time survey’, respond to comments made on NHS Choices and social media and use the Friends and Family Test so we can respond quickly to address any problems as they arise.”