29th February 2016 – Hospital patients invited to drop in session

Posted on February 29, 2016 by AireAdmin

Members of the public are being encouraged to call into Airedale Hospital next week (8 and 9 March) to tell representatives from the Care Quality Commission (CQC) about their experiences of care.

Staff from the CQC will be holding drop in sessions for patients, carers, relatives and members of the public so they can tell them what they think of services provided by Airedale NHS Foundation Trust and where they would like to see improvements made in the future.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding two sessions at Airedale General Hospital, Skipton Road, Steeton, Keighley, West Yorkshire,BD20 6TD.

  • Tuesday 8 March, outpatients 1.00pm – 4.00pm
  • Wednesday 9 March, maternity and children’s outpatients, 1.00pm – 4.00pm

(People can talk to the CQC team about any of the services provided by Airedale)

The views and experiences of the public will help inspectors decide what to look at when they inspect Airedale Hospital and its teams working in the community later this month (15 March).

If people cannot make it to one of the drop in sessions, the CQC would still like to hear about their experiences of care. They can do this by calling 03000 61 61 61, emailing enquiries@cqc.org.uk, or using the CQCs online form. To help the inspection team collate this information, people are asked to include the name of the ward and service e.g. ward 21, maternity services.

The inspection team will be looking in detail at nine key services areas: urgent and emergency services (A&E); medical care (including older people’s care); surgery; intensive/critical care; maternity and gynaecology; services for children and young people; end of life care; outpatients and community health services.

Karl Mainprize, medical director at Airedale NHS Foundation Trust, said: “We look forward to welcoming the CQC inspection team to the trust.  Although our last inspection was on the whole a positive one, we are not complacent and welcome this opportunity to see where we can improve our care for our patients, as well as showcasing some of the fantastic work our staff do.”

Airedale NHS Foundation Trust was one of the first hospital trusts to be inspected under changes introduced by the CQC in 2013.  It did not receive a formal rating on that occasion as the hospital had been selected to help test out the new hospital inspection regime.

The inspection, which is carried out by a mixture of inspectors, healthcare professionals, and experts by experience, will assess whether the services provided by the trust are: safe, effective, caring, responsive to people’s needs and well-led.

A full report of the inspectors’ findings will be published at a later date by the CQC and the trust will be given one of four overall rating for its services – outstanding; good; requires improvement or inadequate.

The Care Quality Commission (CQC) is the independent health and adult social care regulator.  Its job is to check whether hospitals, care homes, GPs, dentists and services in peoples’ homes are meeting national standards.