30th August 2013 – Cancer patients rate Airedale Hospital as one of the best in the country for providing high quality care
Airedale has been rated one of the top hospitals in the country for involving cancer patients in their care.
Almost eight out of 10 patients (78 percent) said that this was the case, compared to seven out of 10 last year.
Results revealed today (30 August 2013) show that the hospital is also one of the best 20 percent in the country for the number of its patients who said their care was excellent or very good in results.
These were among the findings of the latest survey carried out by NHS England, as part of the National Cancer Patient Experience Programme which looks at cancer services for adults provided by 155 acute hospitals.
The aim of the survey is to monitor progress being made around cancer care by trusts throughout the country in a bid to make sure that patients experience safe, effective and quality care.
A total of 116,525 patients nationwide, who has received treatment for cancer during September to November 2012, were asked to take part in the survey and this included 493 patients from Airedale Hospital.
There was a 69 percent response rate from Airedale (304 patients) – which was higher than the national average of 64 percent.
Airedale was rated by patients as one of the top 20 percent of trusts for
- providing care which was excellent or very good
- being involved in decisions about their care
- being seen as soon as necessary
- having hospital and community teams which always worked well together
- providing them with a complete explanation of what operation would be carried out and how it had gone
- getting written and verbal information about side effects from treatment and how they could be affected in the future
- providing understandable answers from hospital doctors to all of their questions most or all of the time
- giving their family all the information they needed to help them be cared for at home and providing enough care from health or social services
- offering patients a written assessment and care plan
- finding it easy to contact their clinical nurse specialist
The only area where Airedale was rated in the bottom 20 percent was for hospital staff failing to tell patients about free prescriptions, the Trust is now working with staff to ensure this message is given to all appropriate patients.
Julie Livesey, lead cancer manger at Airedale NHS Foundation Trust, said: “We are very pleased with the results of this year’s survey of our patients with cancer and in the majority of areas we have done better than last year.
“In particular, we are delighted that even more of our patients feel involved in their care and treatment which is one of our primary goals.
“We will be studying the results and comments made by patients in detail and working closely with all staff involved with the care of this group of patients to develop an action plan to help improve the patients and families experience of care in our hospital and at home.
“The 2013/14 national survey will be starting this month, patients who have a diagnosis of cancer may receive a questionnaire and I would urge as many patients as possible to take part so that we can learn from their experiences.” We welcome patient feedback about their experience at any time, by using the NHS Choices website, www.nhs.uk
Full details of the survey are available at www.quality-health.co.uk