6 December 2012 – Airedale gets good marks in A&E patient survey
The findings from the national accident and emergency (A&E) survey for 2012, for Airedale NHS Foundation Trust, have been published by the Care Quality Commission (CQC) today (6 December).
The independent survey asked the views of patients, aged 16 years and over, who went to Airedale Hospital’s A&E department during March 2012. Patients were asked what they thought about different aspects of the care and treatment they received.
A number of positive findings were highlighted in the survey including, doctors and nurses listening to what patients had to say; explaining conditions and treatments in a way patients could understand; involving patients in decisions about their care and treatment; and ensuring that friends and family also had the opportunity to speak to doctors or nurses about their relative or friends care and treatment.
The survey also revealed that staff in the hospital’s A&E department were rated highly, in comparison with other trusts, for making sure that patients understood what danger signals regarding their illness or treatment to watch out for after they went home.
Rob Dearden, director of nursing at Airedale NHS Foundation Trust says: “We are pleased that patients using our accident and emergency department continue to rate us highly for the care they received from our doctors and nurses, particularly in relation to involving them in decisions about their care.
“However, we must never be complacent and one of the areas where we need to make improvements involves communicating better with our patients about how long they may have to wait before being examined. We are considering what actions we can take to improve this important area of patient experience.”
This is the fourth national survey of its kind. It was carried out with the aim of helping hospitals understand what people attending their A&E departments thought about their care to help trusts improve their performance.
The survey involved 147 acute and specialist NHS trusts with major accident and emergency departments in England and received almost 46,000 responses.