Hospital scores well in national in-patient survey
One of the largest and most authoritative patient surveys has shown that the majority of people who stayed as an inpatient in Airedale hospital were happy with the care they received, had confidence in the doctors and nurses treating them and felt their fundamental needs were met, according to a national survey from the Care Quality Commission (CQC) published in July.
The results of the 2019 adult inpatient survey, involving 143 NHS acute trusts, reveal what almost 77,000 adults who had stayed in hospital for at least one night during July last year said about the care they received. Over 600 patients from Airedale Hospital gave their views.
The survey asked people to give their opinions on the care they received, including quality of information and communication with staff, whether they were given enough privacy, the amount of support given to help them eat and drink, and on their discharge arrangements. The survey has been conducted annually since 2004. In 2019, new analysis was undertaken to better understand how supported frail patients felt after leaving hospital.
Airedale Hospital scored particularly well on:
- that the specialist they saw in hospital had been given all the necessary information about their condition or illness from the person who referred them
- having any questions answered in a way they could understand, before the operation or procedure
- doctors answering their questions in a way they could understand
- having confidence and trust in the clinical staff treating them
- the staff caring for them working well together
- for doctors and nurses not talking in front of them, as if they weren’t there
- being given enough information on their condition or treatment
- not having to share a sleeping area, such as a room or bay, with patients of the opposite sex
- feeling well looked after by non-clinical hospital staff
- the hospital room or ward being clean
- having been offered a choice of food and having enough to drink whilst in hospital
- being treated with dignity and given privacy
- for patients attending the Emergency Department, being given enough information on their condition or treatment and being given enough privacy when being examined or treated.
Rob Aitchison, Chief Operating Officer at Airedale NHS Foundation Trust says:
“Our patients’ experience of their care is at the heart of everything we do and so we are very pleased to hear that when asked, our patients are happy with their stay in Airedale and have confidence and trust in our teams that care for them. This survey gives us a comprehensive analysis of all aspects of their journey through hospital and their treatment, allowing us to really see where we are doing well or where improvements need to be made. I’m proud that the dedication of our people is reflected in these results.”