PALS and Complaints Service
Our team is working hard to ensure we respond to your queries in a timely manner. We will get back to you as soon as we can but please bear with us as it may take a little longer than usual.
Due to COVID-19 we are not currently having face to face meetings. We can facilitate a virtual meeting if required once we have spoken with you on the phone.
At Airedale NHS Foundation trust we work hard to provide an efficient and effective service in a helpful and courteous manner. Largely this happens problem free; however we want to know when things do go wrong, so that we can quickly put them right.
We welcome and value your comments, both positive and negative, and suggestions on the service you have received, as this will help us plan for the future and improve care for other patients and their families.
Patient Advice and Liaison Service (PALS)
PALS is about listening, learning and working with you to improve health services, making sure that as a patient, relative or carer your journey through the NHS is as smooth as possible. We provide a confidential service, helping you to sort out any concerns you may have about your care and treatment. We can:
provide information and advice about NHS services
help resolve problems or concerns quickly on your behalf
ensure that you only have to ask a question once
advise you of support agencies and other organisations that can help
give you a chance to tell us about your experiences
listen to your ideas that could make health services better