Compliments, Concerns and Complaints

At Airedale NHS Foundation trust we work hard to provide an efficient and effective service in a helpful and courteous manner. Largely this happens problem free; however we want to know when things do go wrong, so that we can quickly put them right.

We welcome and value your comments, both positive and negative, and suggestions on the service you have received, as this will help us plan for the future and improve care for other patients and their families.

Paying us a compliment

Please contact our patient advice and liaison service (PALS)A� if you were pleased with your care and want to pay the staff involved a compliment or make a general comment.

You can contact PALS by calling 01535 294019. The office is open Monday-Friday 08.00-16.00. Outside of these times, please leave a message and we will aim to reply within one working day.

You can also email PALS.Office@anhst.nhs.ukA�or you may complete a PALS comment form and either place it in the box or return it to this address:

Patient Advice and Liaison Service
Airedale General Hospital
Skipton road
Steeton
Keighley
BD20 6TD

Raising a concern

The best way for us to deal with a concern is to try and fix it at the time it is happening. Please speak with a ward sister, matron or nurse in charge as soon as possible if you have concerns over your own care or someone else’s.

If you would prefer to speak to a member of staff not involved with your care, your enquiry is complex and cannot be resolved on the spot, or your issues involve more than one NHS Trust or other organisation(s), you can contact our Patient Advice and Liaison Service (PALS) using the details above. This service is confidential and aims to resolve problems informally and quickly.

Making a complaint

If you wish to make a formal complaint you have the right to do so. For more information on our complaints procedure please click here or alternatively our PALS staff can advise you about the NHS Complaints Procedure.