Please read your appointment letter carefully – and any information sheets included with your letter. You might need to bring a specimen or your medicines with you – if so it will say so in your letter.
What if I am unable to keep my appointment?
If you are unable to keep your appointment please telephone us as soon as possible. You can find the number to ring on your letter. We will arrange an alternative day and time with you. If you do not attend your appointment without letting us know, you will be referred back to your GP.
What if I am unable to travel to Outpatients?
If you need transport because of your condition your GP will tell us this when they refer you. We then book the car or ambulance and details of this will be mentioned in your appointment letter. If you feel you require transport but it is not mentioned in your letter, in the first instance please speak to your GP practice. We also have a hospital transport service run by volunteers.
Can I have a chaperone?
You are more than welcome to bring a relative or friend to your appointment, but we ask that you only bring one person.
English isn’t my first language – can I have an interpreter?
Ask a friend or relative who speaks English to contact the appointment clerk using the number on your appointment letter, and tell them the language you require. We will then arrange for an interpreter to be present at your appointment. Please click here for more information on our interpreting services.
Where should I park?
To park at outpatients, please turn right as you enter the hospital and use car park P1 (first turning on the left). This car park is barrier controlled and operates on a pay-on-exit system. There are also blue badge spaces available at the bottom of the hill outside the outpatients entrance.
What should I do when I arrive?
When you arrive, please report to the Outpatients reception to book in. You can also book in using the touch screen computers in the outpatients entrance. If you need help finding the clinic please ask the reception staff. We also have volunteer guides who can give you directions, or take you to your appointment if you wish. Wheelchairs and porters are also available at the entrance if you struggle to walk far.
What will happen when I get to the clinic?
When you arrive at the clinic you should be greeted by a member of staff. If there is nobody in the waiting area when you arrive please take a seat. When you see a member of staff let them know that you have just arrived. You will be called by the clinic staff when it is your turn to be seen.
Will I be seen at my appointment time?
We will try to make sure you are seen as close to the time on your appointment letter as possible. Sometimes there are unavoidable things that delay the clinic; if a delay happens you will be kept informed by the nurse in charge of the clinic.
Are there any facilities for children or babies?
Children and babies are always welcome at the clinics. A member of staff will be pleased to show you where you can feed your baby or change their nappy.
Will the doctor explain my diagnosis and treatment?
The doctor will explain the details of any test, examination or treatment. If you do not understand what you have been told please do not hesitate to ask the doctor or the clinic nurse, they will be happy to talk further with you.
Who else may be present during my consultation?
In the NHS we have many health care professionals, including students, who may be present in the clinic. They are there to learn. If you do not want to have a student present let your clinic nurse know – then only essential staff will be present.
What happens after my appointment?
You will either be given a further appointment, or discharged. If the doctor gave you a slip of paper after your consultation you should hand it in to the receptionist before you leave.
If you have any further queries about your appointment please ring the number shown on your letter.