What you’re telling us – your feedback

Patient feedback provides a valuable insight into what services are like for patients, carers and families. The feedback model below indicates how the organisation receives your feedback and uses this to inform improvement and service design.

Feedback model infographic

Friends and Family Test

The Friends and Family Test (FFT) is a national survey which began in 2013. It is an important way for all patients to give feedback about their care and treatment.

You can take part in the survey at the time of your discharge home from hospital, or after an appointment or home visit.  If you have not already done so, you can also complete the survey here as soon as possible after receiving care or treatment.  Please choose from the list below:

Reports of the feedback we receive are published here every month:

Airedale FFT Report – All Services – 2017 October Airedale FFT Report – All Services – 2017 November

As well as the trust wide reports, we receive detailed reports for individual wards, clinics and services. These are available on request. We can also supply reports dating back to April 2013. Please email Helen Roberts, Health Information Specialist, or ring 01535 294413.

 

Real time survey

The Real Time Survey is a regular survey of inpatients on our medical, surgical and postnatal wards.  It runs alongside the Friends and Family Test as one of the main ways for the trust to gather regular patient feedback.

Real Time Survey card

We have a dedicated team of volunteers who visit the wards each week to interview patients.  The volunteers carry out face to face interviews with patients and record their responses using iPads.

QR Code Real Time Inpatient Survey

If you have recently been a patient at Airedale Hospital, and you have not already had the chance to complete the survey, you can do so here.

Or you can scan the QR code with your smartphone or tablet.  You must have a QR code reader app installed to do this.

The survey gives us valuable insight into how patients feel about their experience of staying in hospital.  It helps us to understand what we do well and what we could do better.  Acting on patient feedback is an important way to improve the quality of our services and the experience of our patients.

If you would like to join our volunteer team, please contact Helen Roberts on 01535 294413 or email helene.roberts@anhst.nhs.uk for more information.

CQC national patient survey programme

The Department of Health has initiated a national patient survey programme carried out by all NHS Trusts. If you’ve had a recent stay in hospital, you might receive a copy of the survey through the post.

The purpose of these surveys is to listen to what patients feel about the services provided by hospitals and take steps to make improvements wherever problems are identified.

The Care Quality Commission (CQC) provides a report showing the results for each Trust throughout the country. The most recent CQC survey reports for Airedale NHS Foundation Trust can be viewed here.