What you’re telling us – your feedback
Patient feedback provides a valuable insight into what services are like for patients, carers and families. The feedback model below indicates how the organisation receives your feedback and uses this to inform improvement and service design.
Friends and Family Test
The Friends and Family Test (FFT) is a national survey which began in 2013. It is an important way for all patients to give feedback about their care and treatment.
You can take part in the survey at the time of your discharge home from hospital, or after an appointment or home visit. If you have not already done so, you can also complete the survey here as soon as possible after receiving care or treatment. Please choose from the list below:
Reports of the feedback we receive are published here every month:Airedale FFT Report – All Services – 2017 October Airedale FFT Report – All Services – 2017 November
As well as the trust wide reports, we receive detailed reports for individual wards, clinics and services. These are available on request. We can also supply reports dating back to April 2013. Please email Helen Roberts, Health Information Specialist, or ring 01535 294413.
Real time survey
The Real Time Survey is a regular survey of inpatients on our medical, surgical and postnatal wards. It runs alongside the Friends and Family Test as one of the main ways for the trust to gather regular patient feedback.
We have a dedicated team of volunteers who visit the wards each week to interview patients. The volunteers carry out face to face interviews with patients and record their responses using iPads.