A few examples of how Telemedicine has helped to avoid 999 calls and hospital admissions, as well as examples of when Telemedicine has changed a diagnosis are below. We also have some more in depth case studies which can be accessed using the menu to the right hand side.
Case Study 1
Carer’s contacted the telehealth hub as they had a patient who they suspected was having a heart attack as the patient was complaining of chest pain, was short of breath and looked grey. Once the Telehealth Sister was linked up to the patient she was able to carry out a full assessment and question the patient on the nature of the pain. The patient described the pain as “tummy ache” and the sister was able to see the patient rubbing their lower abdomen, the patient also explained that the shortness of breath was normal and they had suffered from gallstones in the past.
What had at first been a suspected heart attack, which would require an emergency admission to A&E, turned out to be “trapped wind” which was sorted with some warm peppermint tea and paracetamol. Access to the hub here avoided a 111/999 call.
Case Study 2
When carers discovered a patient, who had suffered from previous strokes, slumped in their chair and very drowsy they contacted the telehealth hub as they were worried it could be another stroke.
The Telehealth Sister watched the carers approach the patient who began to rouse, she advised them to sit the resident more comfortably in the chair when the resident became more alert and was able to speak to the nurse. The Telehealth Sister assessed the patient movement and it was clear that the patient had usual movement and power in their arms and legs and was gently walked back to their bedroom. The patient had fallen into a heavy sleep in the chair and the telehealth hub team monitored the patient overnight for any more similar episodes. Again a 111/999 call was avoided.
Case Study 3
After taking anti biotics for a chest infection earlier in the day a patient was becoming very short of breath so carers contacted the Telehealth Hub, suspecting a worsening chest infection. As soon as the Telehealth nurse saw the patient on the camera she was able to see a rash appearing on their face, suspecting a severe allergic reaction to the antibiotic rather than a worsening chest infection the nurse was able to advise the carers seek emergency advice.
How telemedicine benefits GPs, and staff and residents in a Lancashire Care Home – https://vimeo.com/171924323