The Gold Line
The Gold Line is a new dedicated 24/7 telephone service for people who may be in their last year of life and their families across Airedale, Wharfedale, Craven and Bradford. The care provided by the nurses running the helpline and the services they coordinate has meant that a significantly higher proportion of people have been able to die in the place of their choosing (usually at home) than the national average. Every patient should receive the right care, in the right place, at the right time.
Who is this for?
The Gold Line is a new dedicated service for people who are being cared for on the Gold Standards Framework. This is about offering a gold standard of care for people with a serious illness who may be in their last year of life.
What is it?
The Gold Line is a single point of contact for you or your carer acting on your behalf. You can access help and advice 24 hours a day, 7 days a week. You will be supported in your preferred place of care wherever possible.
When can you use it?
You can use the Gold Line whenever you or your carer feel unsure or concerned about your health.
It is mainly for you to use:
When your GP surgery is closed
As an alternative to ringing 111
If you are finding it difficult to get help during the day and you need some advice.