What do volunteers do?

The Trust is committed to engaging volunteers in meaningful roles and supports them in their wide-ranging activities that enhance our services and add value to the patient and family experience.

We ensure that volunteers are well placed, inducted, trained and supported in their volunteer role to achieve the best possible practice and service. The Trust currently has over 350 volunteers that carryout over 30 different roles across the wards and departments. 

We also have a programme specifically for young people aged 16-25.

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Why Volunteer?

You can make a big impact in helping patients, visitors and staff. We work alongside the whole team to do those things that improve the experience of patients such as support getting to hospital, mealtimes on the ward and organising social events. We are proud of the contribution our volunteers make.

Dedicating your time as a volunteer helps you make new friends, expand your network and boost your social skills.

Procedure to become a Volunteer

Your application will follow a strict procedure to protect patients set down by Airedale NHS Foundation Trust.

If you are aged 16-25 and wish to apply for the young volunteer programme, please click here.

You will receive a welcome pack with details of how to apply to become a volunteer at Airedale General Hospital.

The welcome pack will include an application form together with other information about volunteering. You can also download the forms online.

You fill in the application form and return it to the Voluntary Services Department.

You will be asked to attend an informal interview with the Voluntary Services Manager. A Disclosure and Barring Service (DBS) check form, Occupational Health forms and training workbook will be sent to you ahead of your interview.

Once all the checks are complete and approved, you will be contacted to arrange to start on your chosen activity.

All volunteers will be inducted in their local department and some will receive specific training depending on the role.

Volunteering Roles:

Main Entrance Shop

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The hospital shop is located in main reception, and sells a variety of goods to patients and visitors. The shop is organised on a roster basis and is open seven days a week.

Outpatients Cafe Shop

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The cafe is located in outpatients’ and sells a range of hot and cold drinks, sandwiches and fresh cakes, to patients, staff and visitors. The shop is open five days a week and is operated on a roster basis.

Ward Trolley Service

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Provide a range of sweets, drinks and toiletries on the wards. It operates from Monday to Saturday on a rota.

Guides and Information

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Guides help to direct patients and visitors to wards, clinics and other departments and provide this service five days a week.

Patient Transport

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Volunteer drivers provide a valuable service, collecting patients and visitors into the hospital and return trip and providing a service around the hospital. The service also can provide transport to other hospitals in the area. Drivers with a clean driving license is preferred.

Chapel Services

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Volunteers help to take patients to the services which are held in the hospital chapel on Saturday evenings and Sunday mornings.

We also have volunteers visiting wards on either a Friday afternoon or Saturday morning collecting names of patients who would like to attend the chapel service.

Help is always needed to share in playing the organ for the chapel services.

Spiritual care

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Chaplaincy assistants help to provide spiritual and pastoral support to patients on the wards.

Flowers for Chapel & Reception

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Fresh flower arrangements are provided for both areas on a weekly basis and are funded by the charity.

Children’s Development Care

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Volunteers help generally with providing hospitality for families attending with their children.

Breast Feeding Support

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New mothers are always grateful for the support of volunteers.

Clothes for Dignity

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A team of volunteers provide a vital service in providing clothing to patients who have arrived in hospital with only their nightwear.

Patient Real Time Survey

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Volunteers visit wards and use a tablet computer to collect ‘real time’ feedback from patients about their experiences whilst in hospital. The questionnaires are anonymous and do not identify individuals. The information gathered is feed back to the nursing staff and management.

Mealtime Assistants

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Volunteers help patients who may require some additional support to eat their meals. Volunteers are required on most days for:

Lunchtimes 11:30am-12:30pm

Dinnertimes 4:30pm-5:30pm

This role involves attending a half day training session in the hospital delivered by a member of the Dietetics Team. There will also be an opportunity to visit a ward afterwards to observe a mealtime service in operation.

Saturday Social

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The volunteers provide a social event for patients on alternate Saturday mornings in the hospital restaurant, collecting patients from the wards, organising entertainment and providing refreshments. Special events are arranged at particular times of the year such as Easter and Christmas.

Pet Therapy

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Volunteers bring in their trained dogs for therapy for the patients. This is a very specialised area of volunteering.

Befriending

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The volunteers work on the wards providing informal companionship to patients. It is primarily concerned with providing a sympathetic ear and an opportunity for a friendly chat.

Young Volunteers Programme

In addition to the roles above, we have opportunities specifically designed for young people. If you are aged 16-25 and would be interested, please visit the Young Volunteer Page.