About Us

Health Information Centre logoWelcome to the Patient Information Service.

What is our service all about?

Our service is all about giving you easy access to high quality information about health and wellbeing.

We want to help you make good choices about your own health or the health of someone you care for.  We can help you to find the information and support you need.

How can we help you?

If you visit us, you can ask questions, browse our leaflets and use the internet free of charge. We can help you to find what you need to know online. We can also print information for you to take away.

If you are unable to visit, you can send an enquiry by email, telephone or post, or by using our enquiry form. You can find our contact details here.

All of our information is from safe, reliable and trusted sources, including organisations with the Information Standard quality mark.

Can you get medical advice?

No. We cannot offer medical advice or counselling. We do not have access to your medical records and cannot discuss the details of your diagnosis and treatment with you.

If you wish to view your medical records, you can make a request in writing to the Head of Medical Records, Airedale General Hospital, Skipton Road, Steeton, Keighley BD20 6TD. The NHS Choices website gives useful advice about doing this.

We cannot answer questions about appointments, test results or waiting lists. If you have an outpatients appointment there is information to help you here. You can also ring the number at the top of your appointment letter.

Always talk to your doctor or nurse if you have questions and concerns about your condition or treatment. You can also talk to the Patient Advice and Liaison Service (PALS) if you need help to sort out any problems with your healthcare.

Is there a charge?

No. The service is free.

When are we open?

We are normally open during the hours of 9.30am to 4pm, Monday to Friday.

Do you need an appointment?

No. You can drop in at any time during our opening hours. 

Where can you find us?

We are based on the landing above the main entrance at Airedale General Hospital.  There is information about getting to the hospital here and a hospital map.

Do you need to visit the hospital to use the service?

No. You can ask a question or request information by email, telephone or post, or you can use our enquiry form. You can find our contact details here.

You can also find a wealth of health information online. You can use the links on the right to browse our selection of health and wellbeing websites and services. You can also try our A to Z of health conditions.

How do we keep our information up-to-date?

We review these webpages regularly, and check all the links at least every six months. These webpages were first published in July 2012. They were last reviewed and updated in November 2015.