Using your information and Privacy notices

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Confidentiality affects everyone: Airedale NHS Foundation Trust collects, stores and uses large amounts of personal data every day, such as medical records, personal records and computerised information.

Click here for the easy read version of this information.

Children’s Privacy Notice

Everyone looking at your record, whether on paper or computer, must keep the information confidential.

We will share information with the following main partner organisations:

  • Other NHS Trusts and organisations that are involved in your care
  • General Practitioners (GPs)
  • Other Providers working in partnership with the NHS

We may also share personal information when:

  • You ask us to do so
  • When we ask your views about our services
  • We ask and you give us specific permission
  • We have to do this by law
  • We have special permission for health or research purposes; or
  • We have special permission because the public good is thought to be of greater importance than your confidentiality

If we share information without your permission, we will make sure that we adhere to the General Data Protection Regulation, the NHS Confidentiality Code of Practice and other national guidelines on best practice.

We will aim to share only as much information as people need to know to play their part in your healthcare.

More detailed information can be found in the Trust’s Privacy Notices:

Airedale NHS Foundation Trust Privacy Notice

Airedale NHS Trust Employee Privacy Notice

Board Member and Deputy Director Fit and Proper Person Test Privacy Notice

Foundation Trust Members Privacy Notice

Airedale Volunteers Privacy Notice

Nightingales Nursery Privacy notice

Airedale’s use of the Federated Data Platform (FDP)

Health information is some of the most sensitive information we hold, so it is reasonable for patients to want to understand who has access to it and how it is protected.  We have received some questions about our use of the Federated Data Platform and have tried to answer them here: Airedale’s use of the Federated Data Platform – Airedale NHS Foundation Trust

Data Protection Complaints

How to complain

If you have any questions, concerns, or objections about how we process your personal information, please talk to your clinician in the first instance. If you still have concerns after speaking to a clinician, you can contact our Patient Advice and Liaison Service (PALS) https://www.airedale-trust.nhs.uk/patient-advice-and-help-centre/need-help-or-advice-from-our-patient-experience-team/ who can help to resolve any issues.

If you are still dissatisfied and want to make a complaint, please email our Data Protection Officer (DPO) anhsft.dataprotectionofficer@nhs.net We will acknowledge your complaint within 30 days, investigate your complaint and write to you.

If you are then still dissatisfied with how we have processed your information, you have a right to complain to the Information Commissioner’s Office (ICO). The ICO is the UK’s independent authority that upholds information rights in the public interest, including data privacy for individuals.

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF.

Helpline: 0303 123 1113 or report online via the Information Commissioner’s Office website https://ico.org.uk/make-a-complaint/data-protection-complaints/

What is a data protection complaint?

A data protection complaint is any expression of dissatisfaction about the way we have handled your personal information. You do not need to use technical words or quote any laws if you are unhappy about how we have dealt with your data, we want to hear from you.

Common examples include:

  • Information about you being sent to the wrong person or wrong address
  • Concerns that your confidentiality has been breached
  • Complaints about parts of your records being blanked out (redacted)
  • Refusals to correct or update your personal details
  • Concerns about our privacy notice
  • Questions about how long we keep your records
  • Complaints about CCTV or recordings

Please note, if your complaint is wider than data protection or you have a more general complaint, you should contact our Patient Advice and Complaints Service 01535 294019 or email: anhsft.patientadvice@nhs.net in the first instance.

For example:

  • Clinical negligence claims
  • Safeguarding concerns
  • Complaints that are only about waiting times, staff attitude or general service (with no data issue)
  • Pure requests for copies of your medical records.

Please be aware that staff involved in investigating your complaint may need access to information from your care records, including relevant information held by another provider. If you have raised a complaint with another organisation that concerns care you have received at this Trust, we may disclose information to them upon request where this is needed for their investigation.

Accessing your health record

If you’d like to request to see your health record, please contact access.records@nhs.net or write to:

Access to Health Department

Airedale General Hospital
Steeton
KEIGHLEY
West Yorkshire
BD20 6TD

Tel.  01535 292207