Airedale Hospital maternity care gets an excellent report from new mums
Airedale Hospital has been highlighted as providing excellent maternity care and treatment, according to a survey published today by the Care Quality Commission (CQC).
The survey received responses from more than 17,600 women who had a baby in February last year and it covers all aspects of maternity care; from the first time they saw a clinician or midwife, during labour and birth, through to the care provided at home in the weeks following the arrival of their baby.
In 8 areas Airedale performed better than any other trust in the country:
- During the pregnancy, when patients contacted their midwife, they were given the help they needed
- The patients were spoken to in a way they could understand
- At the very start of labour patients felt they were given appropriate advice and support when they contacted a midwife
- Staff introducing themselves
- Patients feeling the length of stay in hospital after the birth was about right
- Patients’ decisions about how they wanted to feed their baby were respected
- Feeling that midwives and other health professionals gave consistent advice about feeding
- When patients were at home after the birth, having a contact number for a midwife or team
The trust results show improvement from previous years and the results were significantly higher than last year in 2 areas:
- During your pregnancy, if you contacted a midwife, were you given the help you needed?
- Did the staff treating and examining you introduce themselves?
One Airedale patient commented in the survey:
“This experience was everything I wanted it to be, I felt supported, respected and listened to. Staff treated me as a human being, they were open and honest and discussed all options with me. They were caring and compassionate, genuine and sincere.”
Sarah Simpson, Head of Midwifery at Airedale NHS Foundation Trust says:
“This is a wonderful result and I am very proud of this. I feel much of this is around the dedication of the maternity services staffing, doctors, midwives and health care support workers alike. As a maternity unit we do make all efforts to respond to patient feedback in order to continuously make improvements to the services that we provide. The recently established maternity voices partnership group is proving really successful in helping us to understand what women and families want from the services and again how we can listen to women’s views. The group was set up following our Maternity Open Day last year which was a massive success and gave women and families the opportunity to attend the unit. We are hosting this event again on the 6th April 2019. There will be a number of stalls showcasing various different aspects of the maternity services, inclusive of parent education, infant feeding, raffles and games and everyone is welcome.”