Contact us
Helen Pinner, Receptionist, Skipton Hospital
Our receptionist Helen shares what’s important to her about her job and explains how you can get in touch and contact us.
Here is where you’ll find the main contact information for the hospital, including the main hospital phone number, how to search for ward and service contact numbers and how to give us feedback.
We’ll also share details of how you can connect with us on social media and get in touch if you have a media enquiry or want to make a Freedom of Information request.
Main hospital phone number and address
Our main hospital telephone number is 01535 652511.
Our switchboard team will then connect you to the person or service you want to speak to.
If you are deaf or have a hearing or speech impairment, the Text Relay Service can be used to contact us.
Dial 18001 followed by the contact number.
Our main hospital address is:
Airedale NHS Foundation Trust
Airedale General Hospital
Skipton Road
Steeton
Keighley
West Yorkshire
BD20 6TD
Ward and service contact details
Find the contact details for a particular service or department via our comprehensive search function
| Ward | Service | Telephone number |
| Emergency Department | Accident and Emergency | 01535 294481 |
| Acute Assessment Unit (AAU) Location A4 | Urgent care and assessment, ambulatory care | 01535 294581 |
| Ward 1 – Location C17 | Cardiology unit | 01535 292011 |
| Ward 4 – Location C6 | Care of the Elderly | 01535 292041 |
| Ward 5 – Location C5 | Stroke ward | 01535 292051 |
| Ward 6 – Location C9 | Female Surgery and Gastroenterology | 01535 292061 |
| Ward 7 – Location C12 | Male surgery and Gastroenterology | 01535 292071 |
| Ward 8 – Location C16 | 01535 292343 | |
| Ward 9 – Location A19 | Ward 9 – Location A19 | Ward 9 – Location A19 |
| Ward 10 – Location A21 | Care of the Elderly | 01535 292101 |
| Ward 14/ Surgical Assessment Unit – Location A24 | Acute Elderly | 01535 292141 |
| Ward 15 – Location A22 | The Digital Care Hub is located here | 01535 292764 |
| Ward 17 – Location C20 | Children’s unit | 01535 292171 |
| Ward 18 – Location B4 | Elective Orthopaedics | 01535 292181 or 292182 |
| Ward 19 – Location B7 | Private patients, Haematology & endocrinology | 01535 292191 or 292192 |
| Ward 20 – Location B16 | Day surgery | 01535 292201 |
| Ward 21 – Location B18 | Maternity | 01535 292211 |
| Ward 22 – Location B21 | Pre-operative assessment | 01535 292319 (department is staffed 8am until 4pm) |
| Ward 25 - Location C29 | Critical care (ICU) and high dependency unit (HDU) | 01535 292261 |
| Ward 26 - Location C29 | Respiratory and ARCU | 01535 293261 |
| Labour ward – Building 1 | Maternity | 01535 292402 |
| Neonatal unit – Location B19 | Neonatal | 01535 292391 |
Want to give us feedback or need help from our patient advice centre?
We welcome your feedback, comments and suggestions on your experience or your care.
There are lots of ways you can tell us, for example, you can send your message of thanks on social media and we will share or re-tweet it, we always pass this on to the team you mention.
We know that things don’t always go as expected, so please speak to the Ward Manager on the ward, a senior person in the department or the Matron for the area who will make every effort to help you and resolve your concern so that we can quickly put things right.
We can also offer assistance through our Patient Advice and Complaints Service. The team are happy to listen and understand your feedback; they will help to hopefully resolve your problem, sharing your comments with the appropriate teams so we can learn from your experience and improve our services for future patients.
Phone 01535 294019 for advice or email us at anhsft.patientadvice@nhs.net
The patient advice team are available Monday to Friday, 9am – 4pm. If you need to speak with someone outside these hours, a senior nurse or hospital site manager is always available.
For more information see our patient advice and help centre.
We also offer some new services for those who can’t visit in person, helping you stay in touch while your loved one is in hospital:
If you want to find out about virtual visiting and other ways we can help you keep in touch with someone in hospital go to our visiting page
Social media
You can interact with Airedale NHS Foundation Trust and various departments and services throughout the Trust via social media.
Our main accounts include:
Airedale Hospital on Twitter @AiredaleNHSFT – the main Twitter account for the trust. All main communications are shared here.
Airedale hospital on Facebook @AiredaleNHSFT
Airedale Hospital and community charity @AiredaleCharity – the twitter feed for our charity
Airedale Hospital and community charity on Facebook @AiredaleHospitalCommunityCharity
Airedale midwives on Facebook @airedalemidwives
Sites are typically monitored during office hours Monday – Friday.
Media enquiries
Contact the communications team on 01535 294541 or 01535 294544 or email anhsft.communications@nhs.net
The communications team is responsible for media enquiries on behalf of Airedale NHS Foundation Trust and we endeavour to respond to your request as soon as possible, within reasonable timescales.
During office hours
During office hours, all media enquiries should be directed to the communications team. This is particularly important in ensuring that information given about Airedale NHS Foundation Trust is accurate and consistent.
Out-of-hours and weekends
Outside office hours, at weekends and bank holidays, the on-call site manager will deal with urgent media enquiries relating to Airedale NHS Foundation Trust.
Contact the site manager via the hospital switchboard: 01535 652511.
Got a filming request?
Need some fast facts about the trust?
Want to download an image of the Trust?
Freedom of Information requests
What is the Freedom of Information Act (FOIA)?
The FOIA 2000 gives everyone the right to see the information held by public authorities including NHS Trusts. The Act is intended to promote a culture of openness and accountability, to help the public understand how public authorities carry out their business, how decisions are made and how public money is spent. There are exceptions under the Act including personal information and information that is easy to access elsewhere.
Our publication scheme describes the information that the Trust will routinely make available.
How do I make a request?
- You can ask for any information you think a public authority may hold.
- You should identify the information you want as clearly as possible.
- Please tell us how you want to receive the information e.g. letter, email.
- Some information may not be given to you because it is exempt, for example because it is personal information.
- If you need help to make your request or you require this information in another language, larger print or braille etc, please contact us on anhsft.foi@nhs.net or write to Craig Randles, Information Governance Manager at:
IT Business Centre
Airedale NHS Foundation Trust
Steeton
Keighley
West Yorkshire
BD20 6TD
What will the Trust do?
- acknowledge your request
- help you to make your request if necessary and advise and assist you to identify the information you are looking for
- confirm whether the information is held by the Trust
- either provide the information in the format you have requested or explain why we cannot provide it (i.e. if an exemption applies). We aim to respond to requests within 20 working days of receipt.
- If you feel we are not complying with our publication scheme, you feel your request has not been properly handled or you are dissatisfied with the outcome, you can write to Brendan Brown, Chief Executive, at the above address and request our decision is reviewed. If you are dissatisfied with the outcome of that review, you then have the right to complain to the Information Commissioner under S50 of the Freedom of Information Act 2000Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
What is not covered by the FOI Act?
The FOI Act is not intended for requests to access personal information or health records because these are dealt with under the Data Protection Act. For these classes of information please contact access.records@nhs.net or write to:
Access to Health Department
Airedale NHS Foundation Trust
Steeton, Keighley
West Yorkshire
BD20 6TD
Tel. 01535 292207
DrDoctor digital letters and appointment texts
DrDoctor is an online service that allows you to access your appointment information in one place without the need of paper letters.
If you receive a text message from the mobile number +447860039092 or 07860039092, please be assured that this is a legitimate message from the DrDoctor service and not a scam.
For more information go to our DrDoctor page.
