Contact us
Here is where you’ll find the main contact information for the hospital, including the main hospital phone number, how to search for ward and service contact numbers and how to give us feedback.
We’ll also share details of how you can connect with us on social media and get in touch if you have a media enquiry or want to make a Freedom of Information request.
How to get in touch
Our receptionist Helen Pinner shares what’s important to her about her job and explains how you can get in touch and contact us.
Phone us on
01535 652511
Main hospital phone number and address
Our main hospital telephone number is 01535 652511. Our switchboard team will then connect you to the person or service you want to speak to.
If you are deaf or have a hearing or speech impairment, the Text Relay Service can be used to contact us.
Dial 18001 followed by the contact number.
Our main hospital address:
Airedale NHS Foundation Trust
Airedale General Hospital
Skipton Road
Steeton
Keighley
West Yorkshire
BD20 6TD
Ward and service contact details
Find the contact details for a particular service or department – go to our services page to search.
| Ward | Service | Telephone number |
|---|---|---|
| Emergency Department | Accident and Emergency | 01535 294481 |
| Acute Assessment Unit (AAU) Location A4 | Urgent care and assessment, ambulatory care | 01535 294581 |
| Ward 1 – Location C17 | Cardiology unit | 01535 292011 |
| Ward 4 – Location C6 | Care of the Elderly | 01535 292041 |
| Ward 5 – Location C5 | Stroke ward | 01535 292051 |
| Ward 6 – Location C9 | Male Surgery and Gastroenterology | 01535 292061 |
| Ward 7 – Location C12 | Female surgery and Gastroenterology | 01535 292071 |
| Ward 8 – Location C16 | 01535 292343 | |
| Ward 10 – Location A21 | Care of the Elderly | 01535 292101 |
| Ward 14/ Surgical Assessment Unit – Location A24 | Acute Elderly | 01535 292141 |
| Ward 15 – Location A22 | The Digital Care Hub is located here | 01535 292764 |
| Ward 17 – Location C20 | Children’s unit | 01535 292171 |
| Ward 18 – Location B4 | Elective Orthopaedics | 01535 292181 or 292182 |
| Ward 19 – Location B7 | Private patients, Haematology & endocrinology | 01535 292191 or 292192 |
| Ward 20 – Location B16 | Day surgery | 01535 292201 |
| Ward 21 – Currently Location B7 | Maternity | 01535 292211 |
| Ward 22 – Location B21 | Pre-operative assessment | 01535 292319 (department is staffed 8am until 4pm) |
| Ward 25 – Location C29 | Critical care (ICU) and high dependency unit (HDU) | 01535 292261 |
| Ward 26 – Location C29 | Respiratory and ARCU | 01535 293261 |
| Labour ward – Building 1 | Maternity | 01535 292402 |
| Neonatal unit – currently Location A22 | Neonatal | 01535 292391 |
Want to give us feedback or need help from our patient advice centre?
We welcome your feedback, comments and suggestions on your experience or your care.
There are lots of ways you can tell us: for example, you can send your message of thanks on social media and we will share or repost it. We always pass this on to the team you mention.
We know that things don’t always go as expected, so please speak to the Ward Manager on the ward, a senior person in the department or the Matron for the area who will make every effort to help you and resolve your concern so that we can quickly put things right.
We can also offer help through our Patient Advice and Liaison Service (PALS). The team are happy to listen and understand your feedback; they will help to hopefully resolve your problem, sharing your comments with the appropriate teams so we can learn from your experience and improve our services for future patients.
Phone 01535 294019 for advice or email us at anhsft.patientadvice@nhs.net.
The patient advice team are available Monday to Friday, 9am – 4pm. If you need to speak with someone outside these hours, a senior nurse or hospital site manager is always available.
For more information see our patient advice and help centre.
We also offer some new services for those who can’t visit in person, helping you stay in touch while your loved one is in hospital.
Find out about virtual visiting and other ways we can help you keep in touch with someone in hospital.
Jobs and careers
We’re delighted you’re thinking of joining us!
We have exciting opportunities to grow and develop here at Airedale NHS Foundation Trust, so if you’re looking to be a part of an innovative, close knit, supportive team, take a look at our vacancy page.
Alternatively, if you’re unsure or just want to find out more, send us an email at anhsft.recruitment@nhs.net and a member of our team will be in touch!
