Patient experience and feedback
The Cancer teams welcome feedback on the experience of patients and families as this helps us continually improve our services and understand where we are doing things well.
The Cancer teams value patient and family feedback to enhance our services, which is gathered through initiatives like the National Cancer Patient Experience Survey, Cancer Partnership Group, and other community panels.
National Cancer Patient Experience Survey
Each year we participate in the national survey conducted on behalf of NHS England. The latest survey results can be found on the NCPES website.
We want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us to deliver what patients want and need.
The National Cancer Patient Experience Survey (CPES) asks for feedback from cancer patients (16 years and over), to inform and improve local cancer services across England. Those who are treated for cancer as an inpatient or day-case, and left hospital in April, May or June every year, will be invited to take part in the survey later in the year.
The NHS and cancer charities use the results to understand what is working well and which areas need improvement. The results enable them to identify national and local priorities and work with patients and partners to deliver change. The 2024 CPES fieldwork will begin in autumn 2024, with results available next year. For more information on the survey, please visit www.ncpes.co.uk.
There was no survey in 2019 or 2020 due to the global pandemic Covid-19. In 2021 the survey structure will change following consultation with the national advisory group.
West Yorkshire and Harrogate Cancer Alliance - Patient Panel
The aim of the panel is to support cancer patients, carers and anyone effected by cancer to get involved with and influence the work of the Cancer Alliance.
The panel ensures the patient voice is heard and broad representation is available. For more information or to be involved visit the  Cancer Alliance website.
Yorkshire Cancer Community
This group are an information and support network for people affected by cancer. They support patients in the Yorkshire and Humber region.
Visit the Yorkshire Cancer Community website for more information
Patient Advice and Liaison Service (PALS)
This team are based in Airedale NHS Foundation Trust and are able to take comments, expressions of appreciation and process any complaints when things haven’t gone as you expected. You can find more information on our patient information leaflet and poster below:
Patient advice and liason service (PALS) leaflet
Patient advice and liason service (PALS) poster
Please follow the link below to take you to our ‘giving us feedback’ page:
National cancer survey results published
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