Skip to main content

Get your Covid booster today

Find out more about how you can get your Covid vaccine and help your NHS this winter

DrDoctor

DrDoctor

Home > Outpatients Service > DrDoctor

Digital letters

DrDoctor is an online service that allows you to access your appointment information in one place without the need of paper letters. Airedale has been working in partnership with DrDoctor to bring you your appointment information in new ways.

If you receive a text message from the mobile number +447860039092 or 07860039092, please be assured that this is a legitimate message. By opening the link provided in this text message you will be able to access your appointment letter on your mobile device and read it the same way just as you would have if you received it in the post.

If you do not wish to receive your letters this way and do not open the link – don’t worry. Your letter will still be sent to you in the post as usual if we see that you have not accessed the link so there is no risk of you not receiving your letters.

We hope to be able to use DrDoctor more in the coming months to bring you new ways to access and manage your appointments.

COVID-19 – What this means for your appointment

Appointments during the COVID-19 pandemic will be delivered differently. If you have an appointment in the hospital building, please read the information here about attending during COVID

FAQs

How do I get to outpatients?

Main Outpatients Department is located in zone A, location A1
Day Hospital for the Elderly Outpatients Department is located in Zone D, D3
Skipton General Hospital Outpatients
Ilkley Coronation Hospital

What will I need to bring with me?

Please read your appointment letter carefully – and any information sheets included with your letter. You might need to bring a specimen or your medicines with you – if so it will say so in your letter.

What if I am unable to keep my appointment?

If you are unable to keep your appointment please telephone us as soon as possible. You can find the number to ring on your letter. We will arrange an alternative day and time with you. If you do not attend your appointment without letting us know, you will be referred back to your GP.

What if I am unable to travel to Outpatients?

If you need transport because of your condition your GP will tell us this when they refer you. We then book the car or ambulance and details of this will be mentioned in your appointment letter. If you feel you require transport but it is not mentioned in your letter, in the first instance please speak to your GP practice. We also have a hospital transport service run by volunteers.

English isn’t my first language – can I have an interpreter?

Ask a friend or relative who speaks English to contact the appointment clerk using the number on your appointment letter, and tell them the language you require. We will then arrange for an interpreter to be present at your appointment. 

Where should I park?

To park at outpatients, please turn right as you enter the hospital and use car park P1 (first turning on the left). This car park is barrier controlled and operates on a pay-on-exit system. There are also blue badge spaces available at the bottom of the hill outside the Outpatients entrance.

Include parking instructions for:
ZONE D
Skipton General Hospital Outpatients
Ilkley Coronation Hospital 

What should I do when I arrive?

When you arrive, please report to the Outpatients reception to book in. If you need help finding the clinic please ask the reception staff. We also have volunteer guides who can give you directions, or take you to your appointment if you wish. Wheelchairs and porters are also available at the entrance if you struggle to walk far.

What will happen when I get to the clinic?

When you arrive at the clinic you should be greeted by a member of staff. If there is nobody in the waiting area when you arrive please take a seat. When you see a member of staff let them know that you have just arrived. You will be called by the clinic staff when it is your turn to be seen.

Depending on which clinic you attend a member of staff may complete some basic observations or tests before your appointment. These may include checking your height, weight and blood pressure and testing a sample of urine. 

Will I be seen at my appointment time?

We will try to make sure you are seen as close to the time on your appointment letter as possible. Sometimes there are unavoidable circumstances that delay the clinic; if a delay happens you will be kept informed by the nurse in charge of the clinic.

Will the doctor explain my diagnosis and treatment?

The doctor will explain the details of any test, examination or treatment. If you do not understand what you have been told please do not hesitate to ask the doctor or the clinic nurse, they will be happy to talk further with you.

Who else may be present during my consultation?

In the NHS we have many health care professionals, including students, who may be present in the clinic. They are there to learn. If you do not want to have a student present let your clinic nurse know – then only essential staff will be present.

What happens after my appointment?

You may be given a further appointment, sent for investigations, referred to another department or discharged. If the doctor gave you a slip of paper after your consultation you should hand it in to the receptionist before you leave.

If you have any further queries about your appointment please ring the number shown on your letter.